Terms of service
A gentle, clear guide to how we work together

SERVICE OVERVIEW​

 

1. Oyasumi Bebé offers holistic sleep support for babies and young children.
   The goal is to help families understand their child’s rhythms, reduce stress, and support sleep in a developmentally respectful way.

2. How the process works

3. Free 20-minute introduction call
   A short video call to meet, clarify questions, and make sure my approach feels right for your family.

4. Sleep Questionnaire
   You will receive a detailed form so I can learn about your child’s sleep, temperament, feeding, health, and home routines.

5. Private Sleep Consultation (90–120 minutes)
   We meet via Zoom/Skype for an in-depth review of your personalized sleep plan.

6. Personalized Follow-Up Support
   Type of support depends on the package purchased (email, calls, sleep log, etc.).

7. Sleep Log (Full evaluation package only)
   You’ll receive a Google Drive sleep log to fill out daily so I can track progress and guide you as needed.​

 

FOLLOW-UP SUPPORT 

 

• Our first follow-up call will be scheduled one week after the consultation.

• Remaining calls will be arranged depending on progress and your baby’s needs.

• If I cannot reach you for some time or if a follow-up call is missed, I will assume things are going well unless you reach out.

• You may email me anytime, and I aim to respond within 24 hours Monday–Friday, or within 48 hours on weekends/holidays.

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BUSINESS HOURS

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Monday–Friday: 9:00–13:00 (Japan Standard Time)
Occasional weekend availability may be possible if requested in advance.

For packages including a live sleep log:

• Sleep logs will be checked at least once a day on weekdays

• And at least once a day on weekends/holidays when circumstances allow

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EMAIL SUPPORT

 

If the plan you have selected includes email support, you may message anytime! I will answer your text messages as soon as I possibly can, during my business hours. 

(My response time is less than 24 hours from Monday to Friday, or 48 hours on weekends and holidays).​
 

PAYMENTS AND CANCELLATIONS

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• Payments are made through PayPal (Japan & international) or bank transfer (Spain).

• Payment must be completed before the consultation.

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1. Cancellations

• If you cancel more than 48 hours before your scheduled consultation:
  → 50% refund

• If you cancel less than 24 hours before the scheduled consultation:
  → No refund

• Once the consultation has taken place, or once a personalized sleep plan has been delivered:
  → No refunds are issued

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2. Consultant Cancellations

Oyasumi Bebé may cancel or reschedule consultations in case of emergency or unforeseen circumstances.
You will receive either a full refund or the option to choose a new date.

 

DISCLAIMER AND LIABILITY

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1. General Disclaimer

• My guidance is not a substitute for medical diagnosis or treatment.

• The advice provided addresses common early-childhood sleep issues unrelated to medical conditions.

• Always consult your pediatrician or qualified health professional regarding any concerns about your child’s health, feeding, growth, or development.

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2. Parental Responsibility

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• All changes to your child’s sleep or feeding routine are your choice.

• I may make suggestions, but you are responsible for deciding what to implement and for your child’s care at all times.

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3. No Guarantees

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I cannot guarantee that:

• every child will sleep through the night

• every sleep challenge will be fully resolved

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Children are individuals with unique developmental needs, temperaments, and histories.
Progress depends on consistency, developmental readiness, and family environment.

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Children are not meant to be fully independent from us, not when they are born, nor as they grow up. Instead of independence, I invite you to consider the term "inter-dependence" and keep an open mind for the stages and moments when your children will need you by their side.

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4. Limitation of Responsibility 

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Oyasumi Bebé and its consultant(s) are not liable for:

• indirect or consequential loss

• emotional distress

• sleep deprivation

• or any damages beyond the consulting fee paid by you

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By booking a consultation, you knowingly and voluntarily agree to release Oyasumi Bebé from any claims of liability related to the implementation of sleep strategies.

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5. Confidentiality

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Your personalized sleep plan is crafted specifically for your child and is not meant to be used for another child or shared with third parties.

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REFERRALS

If I believe your family may benefit from additional support, I may recommend:

• a pediatrician

• breastfeeding/lactation support

• a feeding specialist

• a mental-health professional

• alternative therapies

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Referrals are made only when I feel there is a valid reason and in the best interest of your child’s wellbeing.

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THANK YOU 

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My work is rooted in compassion, respect, and the belief that sleep support should never involve guilt, pressure, or forcing independence.
We work together gently, at your child’s pace, honoring both their needs and yours.

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